Warranty and after-sales service

All electrical appliances are covered by a two-year warranty from the date of invoice issuance.
Our desalination units include a two-year warranty on all electrical parts.

To ensure continued warranty coverage, the following must be adhered to:

Change filters according to the following maintenance schedule:
Stage 1: Every 6 months
Stage 2: Every year
Stage 3: Every two years
Do not perform any modification or maintenance on the device through a third party.
Do not expose the device to direct sunlight or weather conditions.
In case of violation of any of the above conditions, the warranty will be immediately voided.

The warranty covers product repair only, and replacement will be provided if repair is not possible.
The warranty only covers defects resulting from manufacturing.
The original purchase invoice valid for the warranty period is required.
The warranty does not cover consumables that are replaced periodically (such as filters).
Tampering with the device, disassembling it, or using non-original parts voids the warranty.
The device must be installed and operated in accordance with the instructions in the user manual.
If any malfunction or leakage occurs, stop using the device and contact customer service immediately.
The warranty does not cover damages resulting from delayed repair.
The device should be installed indoors away from direct sunlight.
Using electricity from generators may cause damage to electrical parts and is not covered by warranty.
Pumps are intended for clean water use only. Use with water with high salt or sulfur content may cause damage and is not covered by warranty.
Desalination units are designed to operate with public water supply that does not exceed 1050 TDS.
Using well water or highly salty water will damage the unit parts and is not covered by the warranty.
If water consumption increases, the primary filters should be replaced regularly.
Failure to replace filters regularly will void the warranty.
Closing the drain line will cause serious damage to the device that is not covered by the warranty.

Please contact our customer service team:

Phone number: +966508830308

Email: [email protected]