Frequently Asked Questions

What will the total dissolved solids (TDS) level be after installing the desalination unit?

The resulting salt level depends on the quality of the incoming water and the condition of the filters and membrane, but under normal conditions, reverse osmosis (RO) desalination devices significantly reduce the percentage of dissolved salts to make them suitable for drinking and daily use.

Dissolved salts in water include elements such as:

• sodium
• Potassium
• Calcium
• magnesium
• chloride
• sulfates
• nitrates

Are home desalination devices safe and healthy?

Yes, our desalination systems rely on reverse osmosis (RO) technology, which is used globally for drinking water treatment.

The filtration stages work to reduce sediment, impurities, and chlorine, and improve the taste and smell of the water, using materials specifically designed for use with drinking water according to approved technical specifications.

Can the desalination unit be connected to the refrigerator?

Yes, the desalination unit can be easily connected directly to the refrigerator.

We also provide a self-filling water cooler bottle that is connected to the desalination system via neat and hidden connections, where it automatically fills itself from the device when the water level drops.

There is a water leak from the device, what should I do?

If you notice any water leak, please follow these steps immediately:

1. Disconnect the power from the device.
2. Close the feed valve (water source).
3. Close the tank valve.
4. Contact customer service directly for technical support.

Technical support: 0508830308

There is an unpleasant taste or smell in the water, what is the solution?

Some temporary changes in taste or smell may occur due to the installation of new filters or the need for periodic maintenance.

We recommend the following:

• Drain the water tank several times after installing the new filters.
• Make sure to adhere to the schedule for changing the periodic filters.
• Make sure the device settings are configured correctly.

If the problem persists, please contact the technical support team:

0508830308

The device is not producing water or the water pressure is weak, what should I do?

If a large amount of water is consumed, the device may need some time to refill the tank.

Please make sure:

• Provide electricity and operate the device.
• Open the feeding valve.
• Open the tank valve.
• There are no blockages in the water lines.

If the problem persists, please contact customer service:

0508830308

Does the desalination unit consume a lot of electricity?

No, home desalination units consume a low amount of electrical energy compared to most other household appliances, and the pump only works when needed thanks to the control systems and sensors inside the device.

Does the device consume a large amount of water?

During the desalination process, a portion of the water loaded with salts and impurities is separated, so a portion of the water exits into the drainage line as a normal part of the system's operation.

The amount of water discharged varies depending on:

• The percentage of salts in the incoming water.
• Water quality and the amount of impurities.
• The condition of the filters and membranes.
• Type of desalination device used.

When should the filters in a desalination unit be changed?

To maintain optimal water performance and quality, it is recommended to adhere to the periodic maintenance schedule:

• Phase 1: Every 6 months.
• Phase Two: Every year.
• Third stage: every two years.

Replacement intervals may vary depending on water quality and usage rate.

Do you offer installation and maintenance services?

Yes, we provide installation, maintenance and technical support services for the products covered by the service within the specified cities. You can also contact the customer service team to book an appointment or request technical assistance.

Customer service and technical support: +966508830308

• Email: [email protected]