At Helsy Store, we are committed to providing a convenient and secure shopping experience for our customers through shipping, delivery and installation services according to the highest quality standards, with coverage of all regions of the Kingdom of Saudi Arabia.
Helsy Store provides delivery service to all cities and regions of the Kingdom of Saudi Arabia.
Helsy Store offers free installation of eligible products within:
This includes delivery and installation at no additional charge for products covered by the service.
After order confirmation, the customer service or installation team will contact you within 1 to 2 business days to schedule a convenient installation appointment.
Helsy Store offers cash on delivery for eligible orders within the following cities:
The full order amount is collected upon receipt or after completion of installation for products covered by the installation service.
The following conditions apply to using the service:
Helsy Store reserves the right to cancel orders or suspend the cash on delivery service for certain orders or regions in accordance with the store's operational policies.
After the order is shipped, the customer will be provided with:
The shipment can also be tracked directly through the shipping company or by contacting customer service.
Helsy Store takes care to inspect and carefully package all products before handing them over to the shipping company to ensure they leave in good condition and conform to the order.
Once the shipping company receives the shipment, responsibility for transportation and delivery transfers to them. If the product is damaged or lost during transit or delivery, the shipping company is responsible according to its established policies and procedures.
The customer is requested to inspect the shipment upon receipt. If there is visible damage or a shortage of contents, the shipping company must be notified immediately, and Helsy Store must be informed within 48 hours of the date of receipt, with clear photos showing the problem attached.
Helsy Store will work with the customer and follow up on the claim with the shipping company to help resolve the issue as quickly as possible.
The customer's receipt of the shipment without registering any comments with the shipping company is considered an acknowledgment of the integrity of the shipment's outer packaging at the time of receipt.
If the product is unavailable after the order has been completed for any reason beyond the store's control, the customer will be contacted to choose one of the following options:
Helsy Store reserves the right to cancel the order and refund the full amount if the product cannot be provided or a suitable alternative cannot be found after contacting the customer.
If the order is refused after it has been shipped without any error in the product or order, Helsy Store has the right to deduct the actual shipping and return costs incurred by the store as a result of the shipping and return process before refunding the amount, if any.
The customer is obligated to provide accurate and complete shipping information, including:
Helsy Store is not responsible for any delay or failure in delivery caused by incorrect or incomplete data, and reshipping fees may be applied if the order is resent.
To ensure the installation process is completed correctly and safely, the customer agrees to the following:
The installation appointment may be rescheduled if the site is not ready or if the customer does not attend at the agreed time.
Helsy Store does not bear any responsibility for delays caused by the unreadiness of the site or the inability of the installation team to carry out the work due to circumstances specific to the customer's site.
Customer Service: +966508830308
Email: [email protected]
We are happy to serve you and always strive to provide the best buying, delivery and installation experience for Helsy Store customers.
