Privacy and Use Policy

At Helsy Store, we place great importance on the privacy of our customers and are committed to protecting and maintaining the confidentiality of personal data in accordance with the regulations in force in the Kingdom of Saudi Arabia. This document explains how information is collected, used, and protected when you visit the website or use its services.

First: Collecting personal data

When you create an account or complete a purchase at Helsy Store, we may collect some data necessary to provide our services, including:

• full name.
• Mobile number.
• e-mail.
• Shipping and delivery address.
• Order and purchase information.
• Any data provided to us by the customer when contacting customer service.

If you log in via the Salla platform or any related service, the available data may be imported in accordance with the policies and regulations adopted by the Salla platform.

Second: Use of personal data

The data we collect is used for the following purposes:

• Execution, processing, and delivery of orders.
• Communicating with customers regarding orders or services.
• Providing technical support and customer service.
• Improving user experience and developing store services.
• Sending notifications regarding orders, offers, and updates (upon customer approval).
• Compliance with regulatory and legal requirements within the Kingdom of Saudi Arabia.

Third: Data protection and information security

Helsy Store is committed to implementing appropriate security measures to protect personal information from unauthorized access, modification, disclosure, or destruction. Data is handled with complete confidentiality and in a manner that achieves the highest possible level of protection.

Fourth: Sharing data with other parties

Helsy Store does not sell, rent, or share personal data with any third party for marketing purposes.

Some data may be shared as necessary with the following parties:

• Shipping and delivery companies to fulfill orders.
• Electronic payment service providers to complete payment transactions securely.
• The competent governmental or judicial authorities when there is a legally binding request.
• The technical entities contracted with us to operate and develop the store's services, with a commitment to confidentiality of information.

Fifth: User responsibility

The user agrees to the following:

• Provide accurate and up-to-date information when registering or purchasing.
• Maintaining the confidentiality of login credentials and passwords.
• Do not share account data with any other party.
• He bears responsibility for all activities and operations that take place through his account.

Sixth: Cookies

Helsy Store may use cookies to improve browsing experience, enhance site performance, and analyze usage. Users have the right to control cookie settings through their internet browser.

Seventh: User rights

The user has the right to:

• View his personal data that we have registered.
• Request to update or correct inaccurate data.
• Request to delete the account or data in accordance with what is permitted by legal and regulatory regulations and obligations.
• Contact us to inquire about how we process your personal data.

Eighth: Amending the privacy policy

Helsy Store reserves the right to modify or update the Privacy Policy at any time in accordance with regulatory requirements or operational developments.

The updated version will be posted on the website, and continued use of the website after the updates are posted constitutes acceptance of the revised policy.

Ninth: Contacting us

If you have any questions or requests related to privacy or personal data, you can contact customer service through the official communication channels shown in the Helsy Store.

We always strive to protect the privacy of our customers and provide a safe and reliable shopping experience.