Privacy and Terms of Use Policy

At Helsy Store, we place great importance on our customers’ privacy and are committed to protecting personal data and maintaining its confidentiality in accordance with the applicable laws and regulations of Saudi Arabia. This document explains how information is collected, used, and protected when you visit our website or use its services.

1. Collection of Personal Data

When you create an account or make a purchase from Helsy Store, we may collect certain information necessary to provide our services, including:

• Full name.
• Mobile number.
• Email address.
• Shipping and delivery address.
• Order and purchase information.
• Any information you provide when contacting customer service.

If you sign in through the Salla platform or any related service, available data may be imported in accordance with Salla’s approved policies and regulations.

2. Use of Personal Data

We use the information we collect for the following purposes:

• Fulfilling, preparing, and delivering orders.
• Communicating with customers about orders or services.
• Providing technical support and customer service.
• Improving the user experience and developing our store’s services.
• Sending notifications about orders, offers, and updates, with the customer’s consent.
• Complying with legal and regulatory requirements in Saudi Arabia.

3. Data Protection and Information Security

Helsy Store implements appropriate security measures to protect personal information against unauthorized access, modification, disclosure, or destruction. Data is handled with strict confidentiality to provide the highest possible level of protection.

4. Sharing Data with Other Parties

Helsy Store does not sell, rent, or share personal data with third parties for marketing purposes.

However, certain data may be shared, to the extent necessary, with the following parties:

• Shipping and delivery companies to fulfill orders.
• Electronic payment service providers to process payments securely.
• Relevant government or judicial authorities in response to a legally binding request.
• Technical service providers contracted to operate and develop our store’s services, subject to confidentiality obligations.

5. User Responsibilities

Users must:

• Provide accurate and up-to-date information when registering or making a purchase.
• Maintain the confidentiality of their login credentials and passwords.
• Refrain from sharing account details with any other party.
• Accept responsibility for all activities and transactions carried out through their accounts.

6. Cookies

Helsy Store may use cookies to improve the browsing experience, enhance website performance, and analyze usage. Users have the right to manage cookie settings through their web browsers.

7. User Rights

Users have the right to:

• Access the personal data we hold about them.
• Request updates or corrections to inaccurate information.
• Request deletion of their accounts or personal data, subject to applicable laws and legal and regulatory obligations.
• Contact us with questions about how their personal data is processed.

8. Changes to the Privacy Policy

Helsy Store reserves the right to amend or update this Privacy Policy at any time in line with legal requirements or operational developments.

The updated version will be published on the website. Continued use of the website after the updates have been published constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions or requests regarding privacy or personal data, please contact customer service through the official contact channels listed on the Helsy Store website.

We always strive to protect our customers’ privacy and provide a safe and reliable shopping experience.