Frequently Asked Questions

What will the total dissolved solids (TDS) level be after installing the water purification system?

The resulting TDS level depends on the quality of the incoming water and the condition of the filters and membrane. Under normal operating conditions, reverse osmosis (RO) systems significantly reduce dissolved salts to make the water suitable for drinking and everyday use.

Dissolved salts in water include:

• Sodium
• Potassium
• Calcium
• Magnesium
• Chloride
• Sulfates
• Nitrates

Are home water purification systems safe and healthy?

Yes. Our water purification systems use reverse osmosis (RO) technology, which is used worldwide to treat drinking water.

The filtration stages reduce sediment, impurities, and chlorine while improving the taste and odor of the water. The materials used are suitable for contact with drinking water and comply with approved technical specifications.

Can the water purification system be connected to a water cooler?

Yes. The water purification system can easily be connected directly to a water cooler.

We also offer a self-filling water cooler bottle that connects to the purification system through neatly arranged, concealed tubing. The bottle automatically refills from the system whenever the water level drops.

Water is leaking from the system. What should I do?

If you notice a water leak, please take the following steps immediately:

1. Disconnect the system from the power supply.
2. Close the water supply valve.
3. Close the storage tank valve.
4. Contact customer service immediately for technical support.

Technical Support: 0508830308

The water has an unpleasant taste or odor. What should I do?

Temporary changes in taste or odor may occur after installing new filters or when routine maintenance is needed.

We recommend the following:

• Drain the water storage tank several times after installing new filters.
• Follow the recommended filter replacement schedule.
• Make sure the system settings are correctly adjusted.

If the problem persists, please contact our technical support team:

0508830308

The system is not producing water, or the water pressure is low. What should I do?

If a large amount of water has been used, the system may need some time to refill the storage tank.

Please check that:

• Power is available and the system is switched on.
• The water supply valve is open.
• The storage tank valve is open.
• The water lines are not blocked.

If the problem persists, please contact our maintenance service:

0508830308

Does the water purification system use a lot of electricity?

No. Home water purification systems consume relatively little electricity compared with most other household appliances. The pump runs only when needed, thanks to the system’s built-in controls and sensors.

Does the system use a large amount of water?

During purification, some water carrying dissolved salts and impurities is separated and directed to the drain line as a normal part of the system’s operation.

The amount of water discharged varies depending on:

• The salt content of the incoming water.
• Water quality and the amount of impurities.
• The condition of the filters and membrane.
• The type of water purification system used.

When should the water purification system’s filters be replaced?

To maintain optimal performance and water quality, we recommend following the routine maintenance schedule:

• First stage: Every 6 months.
• Second stage: Every year.
• Third stage: Every two years.

Replacement intervals may vary depending on water quality and usage.

Do you offer installation and maintenance services?

Yes. We provide installation, maintenance, and technical support for eligible products within designated cities. You can contact our customer service team to schedule an appointment or request technical assistance.

Customer Service and Technical Support: +966508830308

Email: [email protected]