Exchange and return policy

Return and Exchange Policy - Helsy Store

1. Return and exchange period:
2. You may request a return or exchange of any product within 7 days of receipt, provided the product is unused, in its original condition, with all accessories and original packaging. The customer bears the shipping costs in this case. After inspecting the product, the amount will be refunded within 14 business days, or the product will be replaced or replaced with another product, as desired.
3. In case of a manufacturing defect or fault:
4. If the product is damaged, non-functional, or does not match the website description, you can request a return or exchange within 7 days of receipt. Helsy Store will bear all shipping costs. Original shipping fees paid will also be refunded upon request.
5. Replacement terms:

• The product must be in its original condition and unused.
• Helsy Store reserves the right to inspect the product before approving an exchange.

1. Cases in which returns or exchanges are not possible:

• Return request after the grace period (7 days) has expired.
• The product is used, installed, or altered from its original condition.
• Consumer products that have been used, unless they are defective.

1. Return shipping fees:

• The customer bears the shipping costs in the event of a return or exchange for reasons other than defect or malfunction.
• In case of a product defect, Helsy Store will bear the full shipping costs.

To contact us regarding returns or exchanges:

Technical support number: +966508830308

Email: [email protected]