Warranty and After-Sales Service
Warranty and After-Sales Service Policy – Helsy Store
At Helsy Store, we are committed to providing high-quality products and excellent after-sales service to ensure customer satisfaction and keep our products operating efficiently for as long as possible.
Warranty Period
- All electrical appliances sold through Helsy Store are covered by a two-year warranty from the invoice date.
- Water purification systems are covered by a two-year warranty on all electrical components, subject to the conditions outlined in this policy.
Warranty Conditions for Water Purification Systems
To maintain warranty coverage throughout its duration, the following requirements must be met:
Filter Replacement Schedule:
- First-stage filter: Every 6 months.
- Second-stage filter: Every year.
- Third-stage filter: Every two years.
Regular maintenance and timely filter replacement are required to maintain system performance and keep the warranty valid.
Requirements for Maintaining Warranty Coverage
- Do not allow unauthorized service providers to maintain, modify, or repair the system.
- Use the system in accordance with the supplied instructions and user manual.
- Install the system in a suitable indoor location, away from direct sunlight and exposure to the elements.
- Use only genuine spare parts and accessories.
- Contact customer service immediately if you notice any malfunction, leak, or operating issue.
Failure to comply with any of the above conditions will void the warranty.
What Does the Warranty Cover?
The warranty covers:
- Repair of faults caused by manufacturing defects.
- Replacement of components damaged due to manufacturing defects.
- Replacement of the entire product if it cannot be repaired, as determined by the technical department.
What Is Not Covered by the Warranty?
The warranty does not cover the following:
- Consumable items that require periodic replacement, such as filters, filter cartridges, and consumable accessories.
- Faults caused by misuse, negligence, or incorrect installation.
- Opening or tampering with the system, or making unauthorized modifications.
- Use of non-genuine spare parts.
- Damage caused by impacts, breakage, or external accidents.
- Damage resulting from failure to follow the filter replacement and routine maintenance schedules.
- Damage caused by closing or blocking the drain line.
- Damage caused by unstable power supplies or the use of electrical generators.
- Damage resulting from delayed repairs or continued operation after a fault has appeared.
Water Quality and Operating Conditions
The water purification systems are designed to operate efficiently with municipal water within the recommended operating limits.
The warranty therefore does not cover:
- Faults caused by using well water or highly saline water that exceeds the system’s operating specifications.
- Faults caused by total dissolved solids (TDS) levels exceeding 1,050 parts per million (ppm).
- Faults caused by using water containing high levels of sulfur, sediment, or contaminants that affect the pumps and system components.
Warranty Claim Requirements
To receive warranty service:
- Provide the original purchase invoice or order number.
- The product must still be within its warranty period.
- The system must be inspected by the authorized technical team to determine the cause of the fault.
After-Sales Service
Helsy Store provides technical support, follow-up assistance, and routine maintenance to help customers achieve optimal performance from their water purification systems and filters.
After-sales services include:
- Technical support and advice.
- Follow-up on technical faults.
- Supply of genuine spare parts.
- Assistance with diagnosing operating issues.
Contact Customer Service
For technical support, warranty claims, and after-sales service, please contact us:
Phone Number: +966508830308
Email: [email protected]
We are happy to assist you and are committed to providing Helsy Store customers with the best possible product experience and technical support.
